. General Guidelines
1.1. This Policy applies to all purchases made through the CartPlanet website, mobile app, or other digital platforms.
1.2. Refunds and returns are allowed only in accordance with the conditions stated here. Products purchased from third-party sellers via CartPlanet may be subject to additional terms from the seller.
1.3. We reserve the right to amend this Policy at any time. Updates will be posted on our Platform, and your continued use of our services will signify acceptance of the revised Policy.
2. Eligibility for Returns
2.1. You may request a return if:
- The product is defective, damaged, or significantly different from the description provided.
- You received the wrong item, size, or color.
- The product is missing essential parts or accessories.
2.2. For a product to be eligible for return:
- It must be unused, unwashed, and in its original condition.
- It must include all packaging materials, manuals, warranty cards, and accessories.
- Proof of purchase (order ID, receipt, or invoice) must be provided.
2.3. Non-returnable items:
- Perishable goods (e.g., food, flowers).
- Personal care items (e.g., cosmetics, undergarments, hygiene products) due to safety reasons.
- Customized or personalized products.
- Gift cards, memberships, or downloadable software.
3. Return Process
3.1. To initiate a return, customers must:
- Log in to their CartPlanet account.
- Navigate to “My Orders” and select the item they wish to return.
- Submit a return request within the return window (usually 7–14 days from delivery, unless otherwise stated).
3.2. Once your request is approved, you will receive instructions for shipping the item back. Depending on the product, CartPlanet may:
- Provide a reverse-pickup service through our courier partners, or
- Require you to ship the item back at your own expense (costs reimbursed in eligible cases).
3.3. Customers must securely package the item to avoid damage during transit. We will not be responsible for items lost or damaged due to improper packaging.
4. Refund Process
4.1. Refund approval is subject to inspection of the returned item. If the item passes inspection, a refund will be initiated.
4.2. Refund methods:
- Online Payments (Cards, UPI, Wallets, Net Banking): Refunds will be credited back to the original payment source within 7–10 business days.
- Cash on Delivery (COD): Refunds may be issued as store credits or transferred to the bank account you provide during the return process.
4.3. In cases where the product is damaged or defective, we may offer a replacement instead of a refund, depending on stock availability.
4.4. CartPlanet reserves the right to deduct shipping or handling fees (if applicable) from the final refund unless the return is due to our error.
5. Cancellations
5.1. Order Cancellation by Customer:
- Orders may be canceled within a specific timeframe (generally before the product has been shipped).
- Once shipped, cancellation may not be possible, and the product must go through the return process.
5.2. Order Cancellation by CartPlanet:
We reserve the right to cancel orders under the following circumstances:
- Fraudulent or suspicious transactions.
- Incorrect pricing or inventory errors.
- Non-availability of the product.
5.3. Customers will be notified of cancellations, and refunds (if applicable) will be processed promptly.
6. Exchange Policy
6.1. CartPlanet offers exchanges for eligible products if the customer prefers a replacement instead of a refund.
6.2. Exchanges are subject to stock availability. If the requested product is not available, a refund will be processed instead.
6.3. Exchange requests must follow the same return initiation process outlined in Section 3.
7. Refund Timelines
7.1. Standard refund timelines:
- Refund initiated within 2–4 business days after item inspection.
- Transfer to your account/payment method may take an additional 5–7 business days.
7.2. Delays may occur due to bank processing times, holidays, or unforeseen technical issues. CartPlanet is not responsible for delays caused by third-party payment processors.
8. Special Cases
8.1. Damaged or Defective on Arrival: If you receive a damaged product, please report it within 48 hours of delivery with photographic or video evidence.
8.2. Missing Items in Package: If an order is incomplete, customers must report the issue within 48 hours for verification.
8.3. Bulk Orders: Large or wholesale orders may have customized return and refund policies communicated at the time of purchase.
9. Store Credits
9.1. In some cases, refunds may be issued as CartPlanet Store Credits instead of bank transfers.
9.2. Store Credits:
- Can be applied to future purchases.
- Are valid for [Insert validity period, e.g., 12 months].
- Cannot be redeemed for cash unless required by law.
10. Responsibilities of Customers
10.1. Customers must ensure that correct shipping and billing details are provided when placing orders. Incorrect details may delay returns or refunds.
10.2. Customers are responsible for retaining proof of return shipment (tracking ID, receipt).
10.3. Customers must comply with the timelines specified in this Policy for initiating returns or refunds.